The link between understanding business processes and staff competence
Understanding business processes
There is a distinct connection between understanding business processes, controls and competence.
Lack of understanding
If your employees and management do not understand your business and the reason for certain processes and controls then they cannot take ownership of the processes and will not be responsible for what goes wrong.
Knowledge is key
Understanding comes with knowing the purpose of things as well as the underlining consequence of not complying with controls.
The importance of controls
Controls should be in place to mitigate risks. Once you have identified the risk it is possible to determine what controls should be implemented to prevent the risk event from occurring. So first you have to be able to look at the objective of the process, what could go wrong and then implement measures to prevent things going wrong.
Get some alignment
What are you trying to achieve? What could go wrong and what can you do to make it go right? Get these aligned and you will achieve your objective.
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